Ganbomi Support

• Contact: ganbomi.privacy@aribnc.com — we reply within 10 days. Please include your app version and phone model (e.g. iPhone 15, Galaxy S25).
• Not a medical device. Results are estimates from lifestyle information, not a medical diagnosis. Please talk to a doctor for a proper check-up and any decisions about your health.
• For adults aged 19 or over.
• No ads, payments or subscriptions. Ari BnC covers all development and server costs.
• Your records stay only on your phone; the server deletes your inputs as soon as it has computed the result.

Why is there no name or email at sign-up?

You sign up with your phone's fingerprint or face (a passkey); the server keeps only a random account number and the public key used to sign you in. We never receive your name, email, phone number, device identifiers or advertising IDs. If your phone cannot use fingerprint or face, you can sign in with Apple, Google, Kakao or LINE.

Where are results computed?

Your inputs are encrypted and sent to our analysis server (Seoul, Korea; Google Cloud), which deletes them immediately after returning the result. No lifestyle data or results remain on the server.

The analysis ends with "Could not connect to the server".

Your inputs are still on your phone. Check your internet connection and tap Try again. If it keeps happening, email us the time and your phone model.

How many analyses can I run per day?

To prevent abuse, each account is limited to 10 analyses per day. Habits do not change much within a day, so we recommend once a week or every two weeks.

My records disappeared.

Records exist only on your phone and are excluded from phone backups. Uninstalling the App or changing phones removes them, and we cannot restore them.

What is "Talk with AI"?

An optional feature you switch on in Settings. Data is sent from your phone directly to the AI provider you choose (Gemini, ChatGPT, Claude or Grok) using your own API key, never through our server. Everything sent is listed on the confirmation screen, and you can switch it off at any time.

I want to delete my account.

In the App: Settings > Account and lock > Signed-in account > Delete account — immediate. Details: https://aribnc.com/en/ganbomi/delete-account/

• It does not diagnose any disease or recommend treatments or medication.
• We never sell or share your data with anyone; we have no data agreements with screening centres, insurers or pharmaceutical companies.
• The App uses no usage analytics, crash-reporting tools or advertising identifiers.

• iPhone (iOS 15 or later; passkey sign-up needs iOS 16 or later) and Android phones (Android 8.0 or later; passkey sign-up needs Android 9 or later). iPad and tablets are not supported in the first release.
• Languages: Korean, English, Japanese, Chinese (Simplified and Traditional), Vietnamese, Malay, Indonesian, German.
• Country-specific drink lists (12 countries) and dietary regions (East Asia, Southeast Asia, Western) can be chosen in Settings.