Legal · Ganbomi app
Deleting your Ganbomi account
How to delete your Ganbomi account and the data that goes with it. You can do it inside the App, and the account on our server is deleted immediately. We never receive your name, email address or phone number, so no identity check is needed to delete.
Account deletion happens immediately in the App under Settings > Account and lock > Signed-in account > Delete account. We never receive your name or email, so we cannot look up an account outside the App; unused accounts are deleted automatically after 2 years.
At a glance
- In the App: Settings > Account and lock > Signed-in account > Delete account > Delete. The account on the server is deleted immediately.
- Records on your phone (entries, results, transfer log) are not on the server. Clear them with Settings > Delete all records on this phone, or they disappear when you uninstall the App.
- Already uninstalled the App? Reinstall it and sign in with the same method (fingerprint/face, Apple, Google, Kakao, LINE); that connects you to the same account, and you can then delete it as above. Even if you do nothing, the account is deleted automatically 2 years after the last month of use.
- Questions: ganbomi.privacy@aribnc.com (we reply within 10 days)
1. Delete the account in the App
Open Ganbomi and tap Settings in the bottom bar.
In the Account and lock card, tap the Signed-in account row.
Tap Delete account. You will see the note "Your account on the server (just a pseudonymous number) is deleted immediately. The records on this phone stay as they are."
Tap Delete in the confirmation dialog. The account is deleted on the server right away and the App returns to the signed-out state.
You can sign up again afterwards. A new account is not linked to the previous one.
2. Records on your phone
The lifestyle answers you entered, the results you saved and the transfer log exist only on your phone, never on our server (the server deletes the inputs as soon as the calculation is done). These records are also excluded from your phone's backup.
- Delete records only: Settings > Delete all records on this phone
- Uninstalling the App removes the records and settings too.
3. If you have already uninstalled the App or cannot sign in
We never receive a name, email address, phone number or device identifier; an account is recorded only as a pseudonymous number. Outside the App there is therefore no way for us to tell which account is yours.
- Reinstall the App and sign in with the same method you used when you signed up (fingerprint/face passkey, Apple, Google, Kakao, LINE). That connects you to the same account; then delete it as described in section 1.
- Even if you cannot sign in, the account is deleted automatically 2 years after the last month of use.
- For anything else, write to ganbomi.privacy@aribnc.com. We reply within 10 days.
4. What is deleted and what remains
| Item | When it is deleted |
|---|---|
| Account (pseudonymous number, sign-in method link value, sign-up and consent timestamps) | Immediately on request |
| Passkey public key, refresh tokens, App Attest public key, device registration | Immediately, with the account |
| Number of analysis requests that day | Immediately, with the account (and automatically after 2 days anyway) |
| Lifestyle answers sent for analysis | Not kept — deleted on the server as soon as the result is returned |
| Server access log (request path, response status, processing time, first 8 characters of the account number) | A technical log that cannot identify a person; deleted automatically after 30 days |
| Records and settings on your phone | Not held by us — removed when you clear them in the App or uninstall it |
See the Ganbomi Privacy Policy (https://aribnc.com/en/ganbomi/privacy/), Article 4 (retention) and Article 7 (your rights), for details.
You can delete your account directly in the App (Settings > Account and lock > Signed-in account > Delete account). For anything else, write to us by email; we reply within 10 days.